SHIPPING & DELIVERY
We are committed to processing all orders as quickly as possible. We ask for up to 2-5 Business Days (Monday-Friday), pending availability and credit verification, for preparing your orders and for these to be shipped.
Please note, during Covid-19, it might take a few days longer to prepare your orders due to restrictions from the state.
During promotional sale periods it might take longer as well and we do not ship on weekends or holidays.
While we will do our best to get your order to you as quickly as possible, circumstances beyond our control such as delays from our shipping carriers, may affect delivery dates.
The delivery time will depend on your exact location and your prefered shipment choice.
We are closely working together with professional shipping companies such as DHL Express, UPS and Correos.
At the checkout page you are able to choose your prefered carrier.
We will send you the tracking code of your orders to the email that you filled out when placing your orders. This email will also guide you on how to track your package.
If you are not at home to receive your delivery a notice will be left by the carrier and your order will be left at your local post office for collection. You will need photo identification to pick up your parcel.
If you have any questions or if we can help with anything at all, please contact us on info@foradelie.com.
*Important note: All orders will be packed and shipped as usual, however delivery times may be delayed during COVID-19.
LOST PACKAGES
For Adélie is not responsible for lost and/or stolen packages. Once your package has been shipped you will receive a confirmation email with your tracking info. In the unfortunate event that your package goes missing, please contact your local post office stating your tracking number and problem. We will do our best to help you in tracking your package. However, we are not responsible for lost packages showing confirmed delivery to the proper address.
• Correos Standard from 2.75€ (48-72 hours)
• Correos to Service point from 2.75€ (48-72 hours)
*Delivery times depend on which carrier you choose and the area you live in. Exact delivery times will be shown at the checkout page.
**Service point delivery: you will be able to choose the delivery point only after the payment.
***Important note: All orders will be packed and shipped as usual, however delivery times may be delayed during COVID-19.
• Standard Shipping from 4.75€ (around 4-14 Business days)
• UPS Priority Shipping from 9.50€ (around 2-6 Business days)
• DHL Express Shipping from 20.75€ (24 hours)
*Delivery times depend on which carrier you choose and the country you live in.
**Important note: All orders will be packed and shipped as usual, however delivery times may be delayed during COVID-19.
• Standard Shipping from 7.50€ (around 10-20 Business days)
• DHL Express Shipping from 29.75€ (around 2-5 Business days)
*Delivery times depend on which carrier you choose and the country you live in.
**Important note: All orders will be packed and shipped as usual, however delivery times may be delayed during COVID-19.
If you need to make a change to your shipping address, email us at info@foradelie.com as soon as possible. We can change the address as long as the package has not left our office.
• Orders placed Monday - Friday before 12PM will begin processing that day and will ship within 2-5 business days.
• Orders placed Monday - Friday after 12PM will begin processing the next business day and will ship within 2-5 business days.
• Orders placed on Friday after 12PM or over the weekend will begin processing on the following Monday.
• Orders are processed based on item availability and credit card verification. We will contact you via email if there are any issues with your order.
• All periods are specified in business days
• Please note: during busy periods or within 5 days of a new collection launch or sale, there may be some delays.
• Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at info@foradelie.com. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.
For international orders, there might occur duties or taxes billed by the destination country's customs department. The recipient must bear any additional charges for customs clearance. We have no control over such charges and cannot predict what they may be. We recommend contacting your local custom office for further information.
By law, we cannot change the value of order on commercial invoices. We must adhere to all international import/export laws.
If you decide to refuse your shipment, you are responsible for the original shipping costs, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be deducted from your refund.